The internet has changed people’s lives and the way they communicate, and it has also changed the ways companies do business. Company websites, online shopping and payment and virtual shops are all ways businesses have altered the way they normally sell their services or wares.
A recent trend among companies large and small is to utilize Voice Over Internet Protocol (VOIP) for phone communication needs. Rather than using old fashion landline s with phone terminals hardwired together, many businesses are finding the advantages of VOIP.
This type of phone service operates over the internet, utilizing broadband connections and a router to handle calls. The lower cost of broadband service has added to the attractiveness of VOIP communications. It is estimated that as many as 80 percent of all new phone installations worldwide use VOIP.
Rather than learning the ins and outs of VOIP service, many businesses now using companies to provide a business VOIP service for them at low cost and ease of use. VOIP companies will offer one or more numbers to the user business, as well as a number of extensions for different users. As many businesses desire to have toll free number, companies can offer 800, 888 and 866 numbers for a flat rate contract price.
Once a number has been established, the VOIP provider can add an unlimited number of extensions for the user company. Because in many companies, especially small companies, employees are not always at their desk or cubicle, calls to an extension may be routed to a home phone or mobile phone. When this is done, no call will be missed.
Another advantage of VOIP services is that electronic communications can be centralized. Email communications, faxes, phone calls and text messages can be retained through a central computer or a network. The business will have a record of each communication from a customer or client can be kept in an electronic folder and accessed at ease.
Better VOIP service providers also provide conferencing services, with dozens to even hundreds of clients on conference call simultaneously. Usually, the business utilizing the VOIP service will act as moderator, controlling who may be connected to the conference call.
Normally, VOIP toll free services, even with all of the features such as call routing and conference calling, is less expensive than typical switched land lines from traditional providers. This is a large benefit to smaller companies with fewer employees, but who still want to maintain a professional and successful image to their customers. With the lower cost and wide variety of features, it is no surprise that the popularity of VOIP will continue in the future.