Occasionally regardless the perfectness, it might be happened “hiccups” to your Verizon FiOS connection which interference the connectivity. Typically, the “hiccups” is found from both, connectivity loss from Verizon to the router and the Actiontec MI424 router.
To fix such a problem, you may choose between these two ways, call Verizon technical support and fix by your own efforts. The troubleshooting is referring to the router connections
The router has a number of lights which should light on when it is on active mode. Those lights represent power indicator, coaxial cable connection and/or CAT-5 ports on the back of unit.
The most important light that has to be on green light when you need connection is the light that looks like a small globe. When its light is not in green whereas the others are on the proper condition (lit), the connection will be still useless. You will not access any website.
Besides, there are other lights with one up to four numbered which connect to the local network ports at router. The cable which connects between computer and router should be illuminated. After checking the connection, you should also check the installation whether those are tight and in correct way or not. You need to tighten if there is not toned. Make sure that those all installed properly.
When it is still not connected
If the connection is still not existed, just disconnect the MI424 power and then wait for a couple minutes at least three minutes. After that, just reconnect it properly. Take a look whether all lights are on or not especially on small globe one. If this globe is on green, the problem is fixed. If it still not works, let’s disconnect the CAT-5 as well as coaxial connection from ONT. Then repeat the early step. For this, you need to wait for 5-10 minutes. This treatment will automatically send such a signal to the Verizon center which tells that your IP address router needs update.
Finally, if those steps are still not working at all, contact the technicians. They will fix the problem properly. Don’t forget to find Verizon FiOS promotion Code to get the decrease price.